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-82%
Average ticket resolution time reduced from 4 hours to 43 minutes
A FinTech startup handling thousands of daily support tickets was struggling to scale their support team fast enough. Average resolution time was 4 hours, customer satisfaction scores were dropping, and hiring trained support agents in the financial services space was expensive and slow. Compliance requirements meant every response needed to be accurate and auditable.
We built a custom AI support agent using RAG architecture trained on the company's knowledge base, compliance guidelines, and historical ticket resolutions. The bot handles tier-1 support queries autonomously, escalates complex issues to human agents with full context, and generates compliance-ready response logs. It understands financial terminology, follows regulatory guidelines, and can access account information securely to resolve common issues like transaction disputes and account questions.
-82%
Resolution Time
Average ticket resolution time reduced from 4 hours to 43 minutes
73%
Automation Rate
Tickets resolved without human intervention
4.6/5
CSAT Score
Customer satisfaction score up from 3.8/5
-65%
Cost per Ticket
Reduction in average cost per support ticket
“Our AI agent handles more tickets than our entire human team did, and customer satisfaction actually went up. The compliance audit trail alone was worth the investment.”
David C.
CTO, FinTech Startup
6 weeks
From kickoff to production deployment
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